Learn the basics of using PharmaCountry
Everything you need to know about sourcing
Start selling on PharmaCountry
Keep your account and transactions secure
Manage your subscription and credits
Get help from our support team
Our support team is ready to assist you
Sign up with your email (or Google/Facebook/Apple) and confirm your address to become email-verified — the baseline required to create listings, post jobs, or apply to roles.
Complete your personal or company profile with a photo/logo, location, and business details so other members know who they're dealing with.
Company owners/admins can submit business documents (license, tax certificate) to move up the verification ladder, or purchase the Verified Supplier badge for a government drug-registry cross-check.
See Account Verification Levels below for details.
Search or explore by category (products, services), then filter by country, trade type, and more to narrow down results.
Contact a seller directly from a listing page to request pricing and terms. PharmaCountry doesn't process the order for you — you negotiate and settle directly with the seller, like any B2B trade.
Platform charges (subscriptions, credit top-ups) are processed securely through PayPal. Payment for the actual goods/services you source is arranged directly between you and the seller.
Post what you're looking to buy and interested sellers can unlock your request to reach out.
Once your account is email-verified, create a listing for your product or service with category, specifications, and images. See our full Seller Guide for a step-by-step walkthrough.
Edit, renew, or deactivate your listings anytime from your dashboard. Free plans have a limited number of active listings — check your plan's limits on the Pricing page.
Starter is free with basic limits. Paid plans (Personal Plus/Pro for individuals, Business/Enterprise for companies) raise your listing limits and unlock features like the Featured Listing badge and advanced analytics.
The Featured Listing badge and priority search placement are included with the Business plan — no separate purchase needed.
Accounts move up a verification ladder as you confirm more: email, phone, identity documents, and business credentials. Higher tiers build more trust with other members.
Companies can pay $299/year to have their drug registration number cross-checked against real government registries (DAV Vietnam, BDPM France, CIMA Spain) and earn a Verified Supplier badge.
If something looks wrong — a suspicious listing, a fake profile — use the Report button on that page. Our moderation team reviews every report.
All platform payments (subscriptions, credit packs, one-off purchases like Verified Supplier or Premium Due Diligence) are processed through PayPal. PharmaCountry never sees or stores your card or bank details.
View and download invoices for your past payments anytime from Dashboard → Billing.
Many pay-per-use features (contact reveals, featured job posts, urgent badges, search boosts) are paid for with credits from your wallet. Top up your balance from your dashboard whenever you need to.
If something goes wrong with a subscription or credit purchase, contact support and we'll help sort out a refund through PayPal. This covers platform billing only — payments for goods/services you arrange directly with another member are between you and them.
Reach us anytime through the Contact page — pick a topic (general, buyer, seller, technical, billing) so your message reaches the right place.
Use the Report button on any listing, company, or profile to flag a problem directly to our moderation team.
Use the search box at the top of this page to jump straight to a topic, or explore the categories above.
All accounts get email support. Personal Pro adds priority email support, Business adds email & chat, and Enterprise includes 24/7 priority support with a dedicated account manager.